Shipping Policy

Thank you for visiting and shopping at Thirty0ne-TwentyFive.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days of receipt. Orders are not processed or shipped from Friday 12pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email of phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $200 or more.

Shipping Confirmation and Order Tracking

You will receive a shipment confirmation email with your tracking number once your order has been shipped. The tracking number will be active within 24 hours

Customs, Duties, and Taxes

Thirty0ne-TwentyFive is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (including tariffs, taxes, and other costs)

Damages

Thirty0ne-TwentyFive is not liable for any products damaged or lost during shipping. if you received your order damaged. Please file a claim with the chimney carrier. Save all packaging materials and damaged goods before filling a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Thirth0ne-TwentyFive will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible.

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Return & Exchange Policy

Thanks for shopping at Thirty0ne-TwentyFive.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calender days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will refund to you original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.